Special Order Information

Supercheap Auto offers an extended range for you to order via our Special Order program which is available both in-store and online. You can identify our Special Order products online by the blue and white special order logo displayed on the products.

The products we Special Order in for our customers are supplied by our trusted suppliers across Australia & New Zealand. We can Special Order products in from both suppliers and brands we stock in our stores and ones we don’t. Our Special Order program consists of vehicle-specific automotive spare parts, custom order products like tailor-made accessories and storage, workshop equipment, outdoor and touring equipment and much, much more. We have an extensive network of over 300 suppliers for you to choose from!

We have 600,000 Special Order products available to order online and over 1,000,000 Special Order products available to order in store. If you’re looking to place an order for one or more of our Special order products online, all you need to do is the search for the product you require, enter your postcode to confirm the delivery time frame, add the product to cart and proceed to checkout. If you can't find the product you’re looking for online, either give our specialist hotline a call on 1300 787 570 or head into one of our stores and ask our friendly team members for assistance with ordering the product you require.

As the products are coming directly from our suppliers, sometimes they can take a little longer compared to a normal shipment from our own warehouses. All delivery times are displayed on the product after you enter your postcode into the delivery calculator.

FAQ - Frequently Asked Questions

A Special Order is a product that Supercheap Auto specially sources for you directly from our network of over 300 trusted suppliers. We do not have these products available to be picked up from anywhere within our stores or distribution network.
A Special Order product is supplied directly from our trusted suppliers. If your order contains multiple products, it will be shipped to one of our stores and then packaged together and shipped to you so you receive only a single pain-free delivery.
Every Special Order product has a different delivery time. Add your postcode into the delivery calculator located on every product page for a delivery estimate. Products that are custom made to order can take up to 21 days for delivery. These products will be clearly labeled such as tailor-made seat covers and custom toolboxes. We endeavor to get these to you as soon as fast as we can.
Yes, Special Order products are available to order in our store network. Just ask our friendly team for assistance in store.
Special Orders fall under the same policy as our standard range of products which can be found here.
If ordering online, the only way to complete your order is to have it delivered to a selected address of your choosing. To collect the product from a store you will need to order directly with the store you would like to collect your items from.
Yes. Online we have only 600,000 products which we have selected as the most popular ranges. We can order over 1,000,000 products through our store network. If the part or product you are looking for is not online, it's likely we will be able to order it through our stores. Please give our specialist hotline a call on 1300 787 570 or head in-store and ask one of our friendly team members for assistance.
Yes. All of our same great payment methods are available on these products.
Unfortunately delays can happen from time to time. Our supplier’s close on all gazetted public holiday’s in their location and over the Christmas & New Year periods. Occasionally there could be a delay from the supplier due to various possibilities as well as from our freight forwarders.

Collect From Store

Collect from Store is an alternate collection method for selected Special Order products that are purchased online. It provides an opportunity for a faster fulfilment of your order (compared to Home Delivery) and provides the flexibility for you to collect from your nominated store.

Collect from Store is available at all Supercheap Auto stores - subject to available products that we can supply with this service.
No, we do not charge additional fees for this service, it is free of charge.
You will receive a notification either by SMS or email (depending on what you selected when you placed your order) to confirm your order is ready to be collected.
Your order confirmation and ID are required to pick up your order. A driver’s license is required for collection of orders over $100 value.
To protect our customers, only the person specified on the order details is able to collect the order and will be required to provide appropriate identification.
Store trading hours are displayed online on our store locator page and can vary by location.
Visiting the store prior to receiving the email or SMS alert may result in your items not being ready for collection when you arrive.
Your order must be collected within 7 business days, if you're unable to collect within this period of time we recommend contacting your collection store and advising when you will be able to collect your item. Uncollected orders will be cancelled and refunded after this period of time.
Please call us on 1300 175 010 and our Customer Service Team can assist you.

Top Special Order Products Cycler

SPECIAL ORDER FAVOURITES

HEMA
Part Number: 9321438000860
$648.00
Delivered to you
Not available for pick up
GENIUS
Part Number: GB40
$216.00
Delivered to you
Not available for pick up
TMX
Part Number: TMX65
$949.00
Delivered to you
Not available for pick up
BOWDEN'S OWN
Part Number: BO4SOME
$29.99
Delivered to you
Not available for pick up
BOWDEN'S OWN
Part Number: BOALIK
$179.00
Delivered to you
Not available for pick up
GEARWRENCH
Part Number: 89921
$5,361.00
Delivered to you
Not available for pick up
OPTIMA
Part Number: 119350
$299.00
Not available for delivery
Pick up today
PENRITE
Part Number: HPR05205
$1,708.00
Delivered to you
Not available for pick up
FLASHLUBE
Part Number: FCC
$229.00
Delivered to you
Not available for pick up
BOWDEN'S OWN
Part Number: BOHH2K
$664.00
Delivered to you
Not available for pick up
ROYAL PURPLE
Part Number: SAE0W205
$87.99
Delivered to you
Not available for pick up
BOWDEN'S OWN
Part Number: BOBK3
$99.00
Delivered to you
Not available for pick up
AEROFLOW
Part Number: AF98-2042
$501.00
Delivered to you
Not available for pick up
HAYMAN REESE
Part Number: 70207
$298.00
Delivered to you
Not available for pick up
PROJECTA
Part Number: IP2000
$1,516.00
Delivered to you
Not available for pick up