Special Order Information
Supercheap Auto offers an extended range for you to order via our Special Order program which is
available both in-store and online. You can identify our Special Order products online by the blue and
white special order logo displayed on the products.
The products we Special Order in for our customers are supplied by our trusted suppliers across
Australia & New Zealand. We can Special Order products in from both suppliers and brands we stock in our
stores and ones we don’t. Our Special Order program consists of vehicle-specific automotive spare parts,
custom order products like tailor-made accessories and storage, workshop equipment, outdoor and touring
equipment and much, much more. We have an extensive network of over 300 suppliers for you to choose
We have 600,000 Special Order products available to order online and over 1,000,000 Special Order
products available to order in store. If you’re looking to place an order for one or more of our Special
order products online, all you need to do is the search for the product you require, enter your postcode
to confirm the delivery time frame, add the product to cart and proceed to checkout. If you can't find
the product you’re looking for online, either give our specialist hotline a call on 1300 787 570 or head
into one of our stores and ask our friendly team members for assistance with ordering the product you
As the products are coming directly from our suppliers, sometimes they can take a little longer compared
to a normal shipment from our own warehouses. All delivery times are displayed on the product after you
enter your postcode into the delivery calculator.
A Special Order is a product that Supercheap Auto specially sources for you directly from
our network of over 300 trusted suppliers. We do not have these products available to be
picked up from anywhere within our stores or distribution network.
Where are Special Orders Supplied From?
A Special Order product is supplied directly from our trusted suppliers. If your order
contains multiple products, it will be shipped to one of our stores and then packaged
together and shipped to you so you receive only a single pain-free delivery.
How Long do Special Orders Take to Arrive?
Every Special Order product has a different delivery time. Add your postcode into the
delivery calculator located on every product page for a delivery estimate. Products that are
custom made to order can take up to 21 days for delivery. These products will be clearly
labeled such as tailor-made seat covers and custom toolboxes. We endeavor to get these to
you as soon as fast as we can.
Are Special Order Items available in Store?
Yes, Special Order products are available to order in our store network. Just ask our
friendly team for assistance in store.
Can I Cancel / Return a Special Order?
Special Orders fall under the same policy as our standard range of products which can be
Can I Collect my Special Order in Store?
If ordering online, the only way to complete your order is to have it delivered to a
selected address of your choosing. To collect the product from a store you will need to
order directly with the store you would like to collect your items from.
Do You Have a Larger Range of Products than What is Displayed Online?
Yes. Online we have only 600,000 products which we have selected as the most popular ranges.
We can order over 1,000,000 products through our store network. If the part or product you
are looking for is not online, it's likely we will be able to order it through our stores.
Please give our specialist hotline a call on 1300 787 570 or head in-store and ask one of
our friendly team members for assistance.
Can I Use Afterpay or Zippay on Special Orders?
Yes. All of our same great payment methods are available on these products.
What Can Cause Delays to My Order?
Unfortunately delays can happen from time to time. Our supplier’s close on all gazetted
public holiday’s in their location and over the Christmas & New Year periods.
Occasionally there could be a delay from the supplier due to various possibilities as
well as from our freight forwarders.
Collect From Store
Collect from Store is an alternate collection method for selected Special Order products that are
purchased online. It provides an opportunity for a faster fulfilment of your order (compared to Home
Delivery) and provides the flexibility for you to collect from your nominated store.
Where is Special Order ‘Collect from Store’ Available?
Collect from Store is available at all Supercheap Auto stores - subject to available
products that we can supply with this service.
Are There Any Extra Fees or Charges to Use your ‘Collect From Store’ service?
No, we do not charge additional fees for this service, it is free of charge.
How Will I Know My Order is Ready for Collection in Store?
You will receive a notification either by SMS or email (depending on what you selected when
you placed your order) to confirm your order is ready to be collected.
What Do I Take Into the Store to Pick Up My Order?
Your order confirmation and ID are required to pick up your order. A driver’s license is
required for collection of orders over $100 value.
Can Someone Else Collect My Order?
To protect our customers, only the person specified on the order details is able to collect
the order and will be required to provide appropriate identification.
What Are Your Store Opening Hours?
Store trading hours are displayed online on our store
locator page and can vary by location.
Can I go to the Store to Pick up the Item Before I Receive the Confirmation?
Visiting the store prior to receiving the email or SMS alert may result in your items not
being ready for collection when you arrive.
How Long Do I Have to Collect my Order?
Your order must be collected within 7 business days, if you're unable to collect within
this period of time we recommend contacting your collection store and advising when you
will be able to collect your item. Uncollected orders will be cancelled and refunded
after this period of time.
How Do I Cancel my Order?
Please call us on 1300 175 010 and our Customer Service Team
can assist you.