COVID-19 Delivery Update
We are temporarily changing our delivery process to ensure we continue to offer an essential service whilst keeping our communities safe and connected.
Delivery of Signature Required Product
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient's name (to record proof for delivery) and leave the parcel on the doorstep.
The person receiving the parcel will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
How To Order
Ordering through Supercheap Auto is easy, you can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week.
For your convenience we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations).
We also offer a Click & Collect service. Within the checkout simply select your nearest Supercheap Auto store, complete your order and we will notify you via your preferred method (either email or SMS) when you order is ready for collection.
- Step 1 - Order Online
- Browse online and choose from thousands of products, once you have found the product you are looking for simply add it to your shopping cart
- Step 2 - Proceed to Checkout
- Step 3 - Complete your Order
- Checkout as a Club Plus Member, Trade Member or Guest. Enter your payment details and complete your order. An order confirmation e-mail will be sent to you.
- Step 4 - Click & Collecting your Order
- If you have selected 'Store Pickup' you will receive an SMS or E-mail confirmation when your order is ready for collection. Simply visit your chosen Supercheap Auto store during opening hours with proof of identification and a copy of your order confirmation to collect your items.
Contact-free Click & Collect
All Supercheap Auto stores now offer collection of your click & collect orders, Contact-free. When ordering online, select Click & Collect and nominate your store. Once you receive your order confirmation, make your way to the selected store, park in the click & collect bay and call your local store. (Store number located in order confirmation) A Team member will then bring out your online order and place it in your vehicle. To learn more click here.
Special Order ‘Collect from Store’
Collect from Store is an alternate collection method for selected Special Order products that are purchased online. It provides an opportunity for a faster fulfilment of your order (compared to Home Delivery) and provides the flexibility for you to collect from your nominated store.
If you have ordered a Special Order product with a store stocked product the total order will be fulfilled once your Special Order has been received at store.
Sale Product Limits
We may at times promote products that are at such great value that we limit the sale to certain quantities.
Viewing and Tracking your Online Order
All orders placed online at Supercheap Auto are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace Portal. Simply enter your Order Number (ie. 0000123456) and your First and Last name to view the progress of your order.
Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.
Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Care Team by phone on 1300 175 010 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.
Changing or Cancelling your Online Order
Generally once your purchase has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please contact our Customer Care Team on 1300 175 010, or complete our online enquiry form and our friendly team will assist wherever possible.
To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Team. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000123456).
Rego / Vehicle Search
What is Rego/Vehicle Search?
Find parts for your vehicle fast by inputting your rego number and confirming the Make, Model & Year. Once you have entered your vehicle into your garage, you can start searching via the search bar or using the drop down menus and searching by product category. Once the results show up, look out for the green box under products with “This Part Fits Your Vehicle” and a green tick.
To learn more about Rego / Vehicle Search and/or about My Garage, click HERE.
How do we store your vehicle information?
When you add vehicles (up to 5) into My Garage, Supercheap Auto does not store your vehicle however we store a vehicle ID number which our site uses to filter results and make recommendations for your vehicle.
Accuracy of Vehicle specific parts
When providing your registration, or after inputting your vehicle information, ensure all your vehicle details are correct.
While we always do our best to ensure we provide you with accurate and up-to-date part information, human and/or software errors sometimes occur and as a result, incorrect parts may be displayed.
Where photos are provided, compare your current part with the one pictured.
Installation of Parts
Due to the complexity of vehicles today Supercheap Auto recommend seeking assistance from a qualified mechanic when installing or replacing parts on your vehicle. Failure to install a part correctly may result in damage to your vehicle, serious injury or death. If you unsure on how to install a part, seek assistance from a licensed mechanic or have them install the part for you.