Digital Wallet FAQ

A digital version of your loyalty card that you can add to your Apple Wallet (iPhone) or Google Wallet (Android) device.

To give you a faster, easier and more secure way to view your credit balance, access and scan your loyalty card while shopping. You may also receive updates and promotional messages through the wallet pass. These may include special offers, rewards or location-based reminders when near a participating store. You can turn off notifications in the device settings.

All existing and new loyalty members with a valid email address can add their card to a digital wallet.

You can either;

(A) Tap the “View card” then “Add to Wallet” button in the Member my account section on the website and follow the instructions to add to wallet.

(B) Tap the “Add to Wallet” button in the welcome email you received, follow the instructions to add to wallet. (Shortly after launch the add to wallet buttons will be available at the bottom of all promotional emails so keep an eye out on those).

No. This is app-free — just uses your phone's built-in wallet.

Open the wallet on their phone, tap the loyalty card, and scan the barcode at checkout — just like the physical card.

Not required. The digital card displays their membership number which is associated with any purchases automatically when your logged in as a member online.

You'll just need to re-add the card via the website my account or any email from us that includes the add to wallet buttons.

Rewards balance may take 24 hours to update in the digital wallet including redemptions and earns. Check your online account for full details of your reward amounts and expiry dates.

• Ensure you are using iOS 6+ or Android 4.0+.
• Ensure you have the wallet APP installed/enabled on your device.
• If on Android ensure Google wallet is the default wallet, this is done via the Settings > Apps > Default apps > Wallet app should be set to Google Wallet. This may vary by device.
• Ensure you are clicking the add to wallet buttons and following the steps to add to wallet, these buttons are found in my account or emails that include add to wallet buttons.

Login to your account online from your mobile device and add to wallet instead.

Yes, it's secure. The card only contains your membership details such as your name, card number and rewards balance and we only share this data with authorised third-party provider systems when required. We do not store or share payment information.

Like a physical card, if someone has access to the phone and the card isn't locked, they can scan it. We encourage Member to lock their phones and enable wallet security features if available.

Yes. You may receive location-based or personalised offers via push notifications through Apple or Google Wallet — especially when near a store.

For Apple Wallet (iPhone):

• Open the Wallet app
• Tap on the loyalty card
• Tap the “…” (More) button
• Scroll down and toggle off:
  • “Suggest on Lock Screen”
  • “Allow Notifications”

For Google Wallet (Android):

• Open the Google Wallet app
• Tap the loyalty card
• Tap the 3 dots or “More”
• Select “Notification Settings”
• Toggle off offers, updates, or location-based notifications as preferred.

Note: These instructions may differ by device, if the above do not work please check with your devices websites to troubleshoot “how to turn off wallet notifications”.