Where is Click & Collect available?

Click & Collect is available at all Supercheap Auto stores - subject to stock availability in your selected store.

Are there any extra fees or charges to use your ‘Click & Collect’ service?

No, we do not charge additional fees for this service, it is free of charge.

How will I know my order is ready for collection in store?

You will receive a notification either by SMS or email (depending on what you selected when you placed your order) to confirm your order is ready to be collected.

What do I take into the store to pick up my order?

Your order confirmation and ID are required to pick up your order. A driver’s license is required for collection of orders over $100 value.

Can someone else collect my order?

To protect our customers, only the person specified on the order details is able to collect the order and will be required to provide appropriate identification.

What are your store opening hours?

Store trading hours are displayed online on our store locator page and can vary by location.

Can I go to the store to pick up the item before I receive the confirmation?

Visiting the store prior to receiving the email or SMS alert may result in your items not being ready for collection when you arrive.

How long do I have to collect my order?

Your order must be collected within 7 business days, if you're unable to collect within this period of time we recommend contacting your collection store and advising when you will be able to collect your item. Uncollected orders will be cancelled and refunded after this period of time.

How do I cancel my order?

Please call us on 1300 175 010 and our Customer Service Team can assist you.