Welcome to the Supercheap Auto Help Centre

Please choose the most relevant option to find further information about Supercheap Auto products, services, and general trading terms and conditions.

COVID Delivery Updates

Due to unprecedented demand, delivery delays of 3-4 business days are expected.

Why is this happening?

The safety of Australia Posts people is their highest priority. This temporary measure will allow them to responsibly clear record parcel volumes while our Greater Melbourne Metro operations are impacted by major COVID-19 disruptions. Australia Post team will continue processing parcels across the weekend in affected areas.

Where is my parcel?

Instead of calling for an update, we recommend our Track & Trace portal. They provide the most accurate and up to date info we have.


We are experiencing a large volume of enquiries at this time and know your time is important. So we can answer your query as quick as possible please either e-mail us your query or contact us on web chat. Thank-you for your understanding and we apologise for any inconvenience.

We thank you again for your continued patience & support as we work through these challenging times together.