30 Day Change Of Mind Returns

If you change your mind about a product, don’t worry. You can return a product you have purchased in-store or online for any reason for a refund within 30 days from the date of purchase although some exclusions apply and you will not be entitled to a refund for delivery fees and charges.

To return a product because of a change of mind:

• it must be in its original, as-new condition
• it must be unused and unwashed and, if it is an item of apparel, must be unworn
• where applicable, it must be in its original packaging, with all tags, labels or hygiene seals still attached
• if the product packaging is sealed by the manufacturer, it must be unopened with the seal not broken or tampered with
• it must not be: a tailor made customer order; a modified product; underwear (including thermals); swimwear; socks; a water bottle; a food product; or a gift card, voucher or credit voucher
• it must not have been professionally installed.

However, you can still return these products if they are faulty or damaged or if we provided you with the incorrect product (see below).

To return a product because of a change of mind, you will need to provide us with proof of purchase. This may include a receipt, extract of a bank statement or transaction history. If you do not provide a receipt, we will need to sight your other proof of purchase to be able to confirm your purchase in our systems and may require that you show photo identification including your name, address and signature. If you do not provide us with the necessary proof of purchase and proof of identification (where required), we will not be able to provide you with a refund or a replacement item.

Your refund will be processed via the original payment method.

If you return a product, any credit that you received for purchasing the product will be deducted from your balance.

Faulty, Damaged Or Incorrect Products

If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily replace, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact our Customer Care Centre via webchat, the Contact Form or email at customercare@supercheapauto.com.au to discuss your options. Please ensure you have your proof of purchase (which may include a tax invoice or receipt, an extract of a bank statement or transaction history) available.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment. Where practicable, please ensure your product is cleaned before it is returned to us to be assessed.

The assessment or repair of a product may result in the loss of user-generated data. Please ensure you have made a copy of any data saved on a product. In appropriate circumstances, products presented for repair may be replaced by a refurbished product of the same type rather than being repaired. Refurbished parts may be used to repair the product.

If you return a product, any credit that you received for purchasing the product will be deducted from your balance.

When Our Warranties Do Not Apply

Our warranties do not apply where:

• any fault with, or damage to, the product is due to normal wear and tear or the natural breakdown of the product beyond the reasonable life of its materials and components
• the product has been modified or altered
• any fault with, or damage to, the product has been caused by the improper use of the product, or where the product has not been properly maintained or stored
• there has been accidental damage to the product after it was sold to you
• the product has been used for a purpose for which it was not designed.

You may not be entitled to a replacement, refund or repair of a faulty or damaged product under the Australian Consumer Law in these circumstances.

How To Return A Product

You can return in-store, including for online purchases (except for Online Only products), at any Super Cheap Auto store. Postal returns are available for online purchases other than dangerous goods. You should follow the procedures for returning bulky items if you need to return an online purchase of dangerous goods. A shipping fee may apply to returns including postal returns and the return of bulky or fuel operated items or items that are a dangerous good. Check our Store Locator for Super Cheap Auto store locations and trading hours and refer to our FAQs below for further information.

Please contact our Customer Care Centre via webchat, by phone on 1300 175 010 or email at customercare@supercheapauto.com.au, or contact your local Super Cheap Auto store, before returning any bulky or fuel operated products, such as tool chests, compressors, generators or pressure washers, so we can assess whether an on-site inspection is appropriate.

Receiving A Refund

Refunds will be processed via the original payment method (this includes the same card or digital platform (such as mobile or watch payment, e-wallet etc) used for the initial purchase), except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. If you made your purchase using a debit or credit card, please make sure you have your card with you when making your return.

Refunds in-store will be processed immediately although for debit or credit card refunds, there may be a delay in the funds becoming available in your bank account. For refunds via post, refunds are typically processed within 7 days from the date we receive the returned product.

Effective Date

This policy was updated on 8th June 2026 and applies to any purchase made after that date.

Super Cheap Auto Pty Ltd
6 Coulthards Avenue, Strathpine, Queensland 4500, Australia
1300 175 010
customercare@supercheapauto.com.au

Download the Returns Policy Brochure

If you want to return a product because you have changed your mind (and not because the product was faulty, damaged or the incorrect product), you need to return it within 30 days of the date of purchase.

If you want to return a product because it is faulty, damaged or you received the incorrect product, the consumer guarantees under the Australian Consumer Law are not limited by a defined time period. How long you have to return a product can vary depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Store Managers in-store or our Customer Care Centre (which you can contact via webchat, the Contact Form or email at customercare@supercheapauto.com.au) can assist you with further information about the warranty period for a product you want to return.

If you want to return a product because you have changed your mind (and not because the product was faulty, damaged or the incorrect product), the following conditions apply:

• the product must be in original condition, unused and unwashed
• if the product is an item of apparel, it must be unworn
• where applicable, the product must be in its original packaging, with all tags, labels and hygiene seals still attached
• if the product packaging is sealed by the manufacturer, it must be unopened with the seal not broken or tampered with.

The following products cannot be returned because of a change of mind:

• products which are not in their original, as-new condition
• products which have been used or washed and, if it is an item of apparel, which have been worn
• products which are not in their original packaging, with all tags, labels or hygiene seals still attached
• if the product packaging is sealed by the manufacturer, products which have been opened or where the seal is broken or has been tampered with
• products which are: a tailor made customer order; a modified product; underwear (including thermals); swimwear; socks; a water bottle; a food product; or a gift card, voucher or credit voucher
• products which have been professionally installed.

Refunds for products will be processed via the original payment method and:

• where the purchase was made on a debit/credit card, the refund will be credited back to the original card used (this includes the same card or digital platform (such as mobile or watch payment, e-wallet etc) used for the initial purchase)
• where the purchase was made using a gift card, we will provide you with a replacement gift card of equivalent value.

We will also reinstate any credit that was used by you to purchase the product.

Delivery fees and charges for change of mind refunds will not be refunded.

While we do not exchange products, if you change your mind, you can return your item under our Returns Policy and can purchase a replacement item. If your product is faulty or damaged or you received the incorrect product, you may be entitled to a replacement, a repair or a refund under the Australian Consumer Law.

If you return a product, any credit that you received for purchasing the product will be deducted from your balance.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment.

Technical products that require assessment may include:

• Sound, electrical and motor driven products
• Compressors
• Power tools
• Custom or Special Order Items that are not stocked in store

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent.

Our store team members can provide you with the relevant manufacturer’s contact details.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you. We offer a refund or replacement if the product is assessed as having a major failure.

Please note that the repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If you receive a product that you purchased online that differs from what you ordered, you can:

• Return the item at your nearest Super Cheap Auto store. You will need to provide proof of purchase to return the item and, if you do not have your receipt, we may require that you provide us with photo identification showing your name, address and signature. This is the fastest method and allows you to have your return processed that day!
• Return the item by post. Returns posted back to us can take up to 7 days to be refunded from the day the refund is processed by our team member. All that's left to do is put through a new online order for the products that you are after!

The product must be returned in the same condition that you received it (including manuals, accessories, tags attached and in its original packaging with seals not broken or tampered with).

If you need further support, please contact our Customer Care Centre for help via webchat, by phone on 1300 175 010 or email at customercare@supercheapauto.com.au.

You may return online purchases (other than Online Only products) to your nearest Super Cheap Auto store. You will need to show your receipt or proof of purchase. If you purchased using your Club account you will not require a receipt but will need to provide your membership details. If you do not have your receipt, we may require that you provide us with photo identification showing your name, address and signature.

Check the Store Locator for Super Cheap Auto store details and their trading hours.

Online Only products must be returned via post. See more information about Online Only products in our Online Only FAQs.

If your item is under 22kg and 105cm in length

We’ve teamed up with Australia Post to make returns even easier, offering you free returns of products purchased online for parcels under 22kg and 105cm that are not dangerous goods at over 20,000 convenient locations within Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.

It's never been easier to make a return. It's free of charge and includes tracking.

Please note that products posted back to us can take up to 14 days to be processed and refunded. If you want your refund processed quicker, please visit your local Super Cheap Auto store and one of our team can assist you.

If your item was purchased in the last 30 days, please use the relevant link for your state to return via post. If it is outside the timeframe, please visit your local Super Cheap Auto store or contact the Customer Care Centre via webchat, the Contact Form or email at customercare@supercheapauto.com.au.

There are 3 options for returning your item via the post depending on the size and weight. Choose the option that suits you best: return via the Post Office; a street post box; or a parcel locker.

To return your order that is under 22kg and 105cm long and is not a dangerous good, simply:

1. Select your state from the below options and follow the link: QLD/NSW/NT or VIC/TAS/SA or WA;
2. Complete the form, ensuring you include the 10-digit order ID. Example: SCA11111111;
3. Pack the items to be returned into a box or satchel (you can even re-use the packaging we sent you) however the item must be put in a return box or satchel and return labels must not be attached to the product packaging;
4. Print out the shipping label and attach to return package (if you do not have a printer at home the Post Office will print the shipping label for you). For packaged goods (already in a box) DO NOT affix the label to the original packaging;
5. Drop off your parcel to your selected drop-off point.

Post Office drop-off: Return parcels up to 22kg or 105cm can be dropped at your nearest Post Office. Simply follow the above process and visit your nearest Post Office.

Post Box drop-off: Return parcels under 7kg and 35cm long can be dropped into a regular street post box. Simply follow the above process and drop it in your nearest post box.

Parcel Lockers drop-off: Return parcels under 16kg and 50cm long can fit in one of the 600 Australia Post parcel lockers open 24/7. Follow the above steps and scan your return label when depositing the return.

If your item is over 22kg or 105cm long

For parcels over 22kg or 105cm that were ordered online or which are dangerous goods, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat, the Contact Form, by phone on 1300 175 010 or email at customercare@supercheapauto.com.au. Please note that you will need your original purchase order number (eg SCA11111111). You may incur a shipping fee to return the product if you are returning the product because of a change of mind.

To complete your return of products purchased online, you will need to provide the following details:

1. Purchase order number
2. The name of the person that placed the order as shown on the order confirmation.
3. An email address for updates on the progress of the return.
4. An Australian mobile phone number, should we need to contact you.

You will need to provide this:

• via our Auspost Returns form when completing your return request for parcels under 22kg or 105cm in length.
• to our Customer Care Centre team for the return of a bulky (parcels over 22kg or 105cm in length) or fuel operated item or an item which is a dangerous good.

All Online Only products must be returned via Australia Post. Some Online Only product is shipped directly from our suppliers.

We cannot accept in-store returns for Online Only products.

See more information about Online Only products in our Online Only FAQs.

You can review what you need to do in the Bulky Or Fuel Operated Items And Items Which Are Dangerous Goods section of these FAQs below.

Your refund for your product purchased online will be processed as soon as the returned product is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks. Once the return has been approved, it takes one to two days for the refund to be made to your financial institution (for example your credit card provider).

Item(s) purchased in-store must be returned to a Super Cheap Auto store and cannot be returned by post. This includes products that carry a manufacturer’s warranty. For bulky or fuel operated items return details, please read the Bulky Or Fuel Operated Items FAQs below.

Any in-store purchases can be returned for a refund to any Super Cheap Auto store. Please visit our Store Locator for your nearest Super Cheap Auto store. For bulky or fuel operated item returns, please read the Bulky Or Fuel Operated Items FAQs below.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. If you paid via debit or credit card, please ensure you have your card with you.

To return an item, you will need to show your receipt or other proof of purchase (such as a receipt, extract of a bank statement or transaction history). If you purchased using your Club account you will not require a receipt but will need to provide your membership details. If you do not have your receipt, we may require that you provide us with photo identification showing your name, address and signature.

Check the Store Locator for Super Cheap Auto store details and their trading hours.

If you don't have a receipt, we ask for and prefer to sight photo identification showing your name, address and signature. You can help us determine proof of purchase by providing a bank statement or other proof of purchase. This can help us establish the purchase price and allow us to process your return.

If you cannot provide satisfactory proof of purchase, Super Cheap Auto may, at its discretion, provide you with a Super Cheap Auto Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.

Bulky items are items which weigh more than 22kg or are more than 105cm long.

In accordance with our returns policy, you can return a product that you purchased in-store or online for any reason within 30 days.

For safety reasons, some additional steps need to be taken to return a bulky or fuel operated item or an item which is a dangerous good depending on whether you want to return the item by courier or in-store.

For safety reasons, please contact your nearest local Super Cheap Auto store before returning any bulky or fuel operated item or an item that is a dangerous good, such as:

• Generators
• Compressors
• Pressure Washers

To return a bulky or fuel operated item or an item that is a dangerous good by courier, such as tool chests, compressors, generators or pressure washers, please contact our Customer Care Centre via webchat, by phone on 1300 175 010 or email at customercare@supercheapauto.com.au, or contact your local Super Cheap Auto store so we can assess whether an on-site inspection is appropriate.

When speaking with our Customer Care Centre, please provide the following information:

• Customer name
• Address, postcode
• Email address
• Phone number
• Product name
• Return reason
• Change of mind reason
• Assessed product fault reason
• Order ID information*
• Purchase order number: the 10-digit purchase order. Example: SCA11111111;
• Delivery partner name
• Whether the item is a dangerous good
• Product boxed

* This information is available in your confirmation order email.

To prepare for your item to be returned, you will need to take the following steps depending on the reason for the return:

For change of mind reason:

To prepare the item for collection, we require you ensure the item is packed and boxed in its original packaging to be safely collected by one of our arranged carriers and returned to our network. When received, the item will be inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks.

For a return inspected by our service provider technician and assessed as having a major failure:

To prepare the item for collection, we require you ensure the item is dismantled, packed and boxed to be safely collected by one of our arranged carriers and returned to our network.

Based on your nominated address, certain postcodes around Australia may not provide options for you to choose a day / or time for a carrier to collect your item due to specific day/s of carrier routes and schedules.

Our team are here to help, please treat them with respect. Aggressive or inappropriate behaviour of any kind will not be tolerated.

30-Day Change Of Mind Return Or Exchange Period

You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused, in original packaging with seals unbroken, and in original condition, with all packaging, tags or labels still attached.

This 30-day return period does not apply to tailor-made customer orders, modified products, products that have been misused contrary to their instructions/labels, underwear (including thermals and swimwear) or socks, water bottles, food products or gift cards.

We require proof of purchase for any return or exchange.

Faulty, Damaged Or Incorrect Products
If the product is faulty or damaged when used and cared for as per the user manual, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or send the product for repair with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact our Customer Care Team (for Retail Customers) or our Trade Team (for Trade Customers) to discuss your options. Please provide your proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.

You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.

How To Return Or Exchange
You can return or exchange in-store, including for online purchases, at any Supercheap Auto store. Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items. Check our Store Locator for all store locations and trading hours.

Contact your local store before returning any toolchest, fuel operated or bulky products, such as compressors, generators or pressure washers, so that we can assess whether an on-site inspection is appropriate or if the product needs to be sent away for assessment.

Receiving A Refund
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Refunds can take up to 7 business days to appear in your account from the day the refund is processed by our team member.

For Supercheap Auto Club members, we may reverse Supercheap Auto Club Credits that have been allocated to you in relation to a refunded product. For our Trade Customers, any purchases completed with 30 Day Credit will be refunded in full back to your 30 Day Credit Account. Delivery charges, any installation fees and shipping fees for change of mind refunds are non-refundable.

QUESTIONS

Retail Customers
Contact our Customer Care Team via webchat or visit our Contact Us page.

Trade Customers
Contact our Trade Team via our Contact Us Page.

Effective Date
This policy was updated on 04-October-2024 and applies to any purchase made after 04-October-2024.

Download the Returns Policy Brochure

In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:

• In-Store Exchange: You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return/exchange processed that day! You must return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
• Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 7 days to be refunded from the day the refund is processed by our team member. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.

You may return online purchases to your nearest Supercheap Auto store. To complete a return in store successfully, we request that you:

Show your receipt or proof of purchase. If you purchased using your Club account you will not require a receipt just your Club member information.

Return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
Check the Store Locator for store details and their trading hours.

If your item is under 22kg and 105cm in length
We've teamed up with Australia Post to make returns even easier, offering you free returns for parcels under 22kg and 105cm at over 20,000 convenient locations throughout Australia, this includes free 24/7 access to your local street post box for smaller returns and convenient parcel lockers. Locate a service here: auspost.com.au/locate.

Things to keep in mind:

Items posted back to us can take up to 14 days to be processed and refunded. Want your item exchanged or refunded quicker? Head down to one of our stores and the team can assist you.

If your return doesn't qualify for a return by Australia Post don't fret, please contact the Customer Care Centre to assist. You can contact us via webchat or email.

How to return your items by post:
1. Select your state below to direct you to the relevant Australia Post returns portal to start the process; To book a return choose your state: QLD/NSW/NT or VIC/TAS/SA or WA
2. Complete the form, ensuring you include the 10 digit order ID.
3. Pack the items to be returned.
4. Print out the shipping label and attach it (if you don't have a printer your LPO can print for you).
5. Drop your parcel to your selected drop off point.

If your item is over 22kg or 105cm long
For parcels over 22kg or 105cm that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email. Please note that you will need your original 10 digit order ID.
Example: SCA0000123. You can find this number on your order or shipping confirmation email or on your invoice.

To complete your return online, you will need to provide the following details:

Via our Auspost Returns form when completing your return request for parcels under 22kg.

To our Customer Care Team for toolchests, fuel operated products and bulky returns (parcels over 22kg).

1. Online order ID or proof of purchase.
2. The name of the person that placed the order as shown on the order confirmation.
3. An email address for updates on the progress of the return.
4. An Australian mobile phone number, should we need to contact you.

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky products, fuel operated products or toolchests. We may be able to organise a supplier’s technician to inspect the products at your site or send the product directly to a repair agent. Bulky items may include generators, compressors or pressure washers.

Your refund will be processed as soon as the returned product is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks. Once the return has been approved, it takes one to two days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider) and could take up to 7 days to appear in your account from the day the refund is processed by our team member.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Shipping fees may apply to the return of bulky items.

We may reverse club member credits that have been allocated to you in relation to a refunded product.

Delivery fees and charges for change of mind refunds are non-refundable.

Item(s) purchased instore must be returned to a Supercheap Auto store and cannot be returned online. This includes products that carry a manufacturer’s warranty.

Any instore purchases can be returned for an exchange or refund to any Supercheap Auto Store. Please visit our Store Locator for your nearest store.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. If you paid via debit or credit card, please ensure you have your card with you.

Please show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).

Return the product in the same condition as it was purchased including manuals, accessories, tags attached and or original packaging.

To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

If you don’t have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a bank statement or similar. This can help us establish the purchase price and allow us to process your return.

If you cannot provide satisfactory proof of purchase, Supercheap Auto may, at its discretion, provide you with an exchange or a Supercheap Auto Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment,
Technical products that require assessment may include:

Sound, electrical and motor driven products

Compressors

Power tools

Custom or Special Order Items that are not stocked in store

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent.
Our store team members can provide you with the relevant manufacturer’s contact details.
Products assessed as having a minor fault will be repaired by the manufacturer and returned to you. We offer a refund or replacement if the product is assessed as having a major failure.

Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.