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Online Terms and Conditions

1. General

1.1. This website at www.supercheapauto.com.au (the “Site”) is a shopping website where you can browse, select and order products advertised on the Site from Super Cheap Auto Pty Ltd A.B.N. 64 085 395 124 (“SCA”, “us” or “we”).

1.2. Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

1.3. Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.

2. Disclaimer

2.1. The information contained in this Site is provided in good faith on an "as is" basis. SCA does not represent or warrant to the reliability, accuracy or completeness of the information contained on this Site. To the extent permitted by law, SCA is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site. However, SCA will endeavour to correct any inaccuracies on the Site once SCA becomes aware of them.

2.2. Illustrations and photos contained in this Site are sample representation of the Products advertised, and variations may occur from time to time and from store to store.

3. Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. SCA does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

3.1. we make no representations or warranties, or have any responsibility or liability for those websites;

3.2. these links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites; and

3.3. you access and use the products and services made available at those sites solely at your own risk.

4. Intellectual Property

4.1. You:

4.1.1. acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the “Materials”) are owned by or licensed to us;

4.1.2. must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and

4.1.3. must not frame or embed in another website any of the material appearing on this Site without our prior written consent.

4.2. You may:

4.2.1. store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and

4.2.2. print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

4.3. This Site contains registered trademarks and other trade marks which are protected by law. You must not use any of the marks or trademarks appearing on the Site or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the Site that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.

5. Viruses

5.1. SCA does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

5.2. You are responsible for scanning any information for viruses.

5.3. You agree that SCA has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

5.4. If SCA is found to be liable this will be limited to the cost of supplying the information again.

6. Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

6.1. using the Site;

6.2. completing your registration through the Site; and/or

6.3. obtaining or ordering Products from us using the Site.

7. Changes to these Terms and Conditions

7.1. If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

7.2. Subject to clause 7.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

8. Registration

8.1. You may complete the customer registration process through the Site before placing an order for Products through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.

8.2. You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site.

8.3. If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

9. Placing an Order for Products

9.1. You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

9.2. Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

9.3. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

9.4. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

10. Acceptance or Rejection of an Order

10.1. We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.

10.2. Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

10.3. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

11. Cancelling an Order by Us.

11.1. Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:

11.1.1. the requested Products in that order are not available; or

11.1.2. there is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or

11.1.3. that order has been placed in breach of these terms and conditions.

11.2. If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

12. Cancelling an Order by You.

12.1. Prior to the dispatch of an order, you may cancel all or any part of an order (including orders that we have accepted) due to circumstances beyond your reasonable control (e.g. loss of employment, serious injury or illness) but not if you simply change your mind, without any liability to us for that cancellation.

12.2. If you do, then you must provide us notice (including reason) before the dispatch of an order. You cannot cancel all or any part of an order after the order has been dispatched by us.

13. Delivery of Products

Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension.

14. Prices, Fees and Charges

14.1. Prices

14.1.1. The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, SCA reserves the right to change prices at any time before we accept an order from you.

14.1.2. All prices shown on this Site are in Australian Dollars (AUD).

14.1.3. We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

14.1.3.1. the purchase price of each Product that is ordered;

14.1.3.2. the delivery fee for delivering the Products to you; and

14.1.3.3. any other fees and charges set out in these terms and conditions.

14.1.4. All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated).

14.2. Price

14.2.1. The purchase price of each Product is shown on the product list on the Site at the time you place your order. The purchase price of a Product on the Site may not be the same or correspond to the prices in any of our stores for the same Product.

14.2.2. You acknowledge that we are not required or obliged to match any prices for any Products, including matching any prices for a Product that is available through the Site at our store or vice versa.

14.3. Delivery Fees

14.3.1. Delivery fee are payable in addition to the purchase price of each Product. A number of different delivery methods may be used depending on the type of order.

14.3.2. If the delivery is by courier, products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

14.3.3. SCA currently ships orders to Australian addresses only.

14.3.4. You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

14.3.4.1. special, non-stock and/or bespoke items;

14.3.4.2. heavy, bulky and/or awkward items;

14.3.4.3. express or urgent deliveries; or

14.3.4.4. bulk or large quantity orders.

13. Delivery of Products

Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension.

15. Your Obligations

You covenant and warrant that:

15.1. all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

15.2. the person receiving the Products at the Delivery Address is authorised by you to do so;

15.3. you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

15.4. you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

15.5. you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

15.6. you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

15.7. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

15.8. you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;

15.9. you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;

15.10. you will check the labels on the Products before consumption or use; and

15.11. you will not:

15.11.1.use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

15.11.2.use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

15.11.3.make fraudulent or speculative enquiries, purchases or requests through the Site;

15.11.4.use another person’s details without their permission or impersonate another person when using the Site;

15.11.5.post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

15.11.6.tamper with or hinder the operation of the Site;

15.11.7.knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

15.11.8.use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

15.11.9.modify, adapt, translate or reverse engineer any portion of the Site;

15.11.10. remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;

15.11.11. reformat or frame any portion of the web pages that are part of the Site;

15.11.12. create accounts by automated means or under false or fraudulent pretences;

15.11.13. use the Site to violate the security of any computer or other network or engage in illegal conduct;

15.11.14. take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

15.11.15. use the Site other than in accordance with these terms and conditions; or

15.11.16. attempt any of the above acts or engage or permit another person to do any of the above acts.

16. Warranty and Liability

16.1. SCA accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded. However, where we are permitted by law, we will only:

16.1.1. in the case of services, resupply of the services or pay you the cost of resupply; and

16.1.2. in the case of goods, replace the goods, supply equivalent goods, repair the goods, pay you for the cost of replacing the goods (or of acquiring equivalent goods), or pay you for the cost of having the goods repaired.

16.2. Where we are permitted by law (and subject to clause 16.1):

16.2.1. we do not warrant or represent the suitability of the Site or a Product for any purpose; and

16.2.2. we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.

16.3. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

17. Returns

17.1. Unless you notify SCA to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by SCA, the Products shall be deemed to have been accepted by you.

17.2. SCA will accept product returns and provide you with (at SCA’s discretion) a replacement for the Product (subject to availability) an exchange voucher, refund or repair where:

17.2.1. The Product delivered is faulty or is not of merchantable quality, or

17.2.2. The Product delivered is not fit for its intended purpose, or

17.2.3. The Product delivered does not match the description on the Site.

17.3. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on 1300 175 010 or email onlinesales@supercheapauto.com.au and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

17.3.1. the Order number, invoice number or receipt number;

17.3.2. a detailed description of the problem or the reason for your request to the return the Product;

17.3.3. photograph(s) of product that is damaged during transportation (if it's required we will advise you which email address to send it to);

17.3.4. your name and contact details.

17.4. We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service

18. Termination and/or Suspension of Account

18.1. We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions and:

18.1.1. the breach cannot be remedied; or

18.1.2. you fail to the remedy the breach within 10 days of our notice to you of that breach; or

18.1.3. if there is an emergency.

18.2. You may stop using the Site at any time and for any reason.

18.3. We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered is no longer available or we are prevented from supplying the Products, in which case, we will notify you and valid payments will be returned in accordance with these terms and conditions.

19. Do-It-Yourself and How-To Content

19.1. You acknowledge that the video clips and photographs contained in this Site may depict activities undertaken by qualified and highly trained professionals and/or experts.

19.2. You agree not to attempt to replicate any activities shown on this Site unless you have:

19.2.1. checked the service information and specification for the specific Product, vehicle or system that you are using or working on as the correct method may be different to any generic example shown in this Site;

19.2.2. obtained advice from the relevant qualified experts, tradespeople and/or professionals;

19.2.3. complied with all applicable laws, regulations and by-laws; and

19.2.4. employed safe practices for carrying out the activities.

19.3. The film and text transcript in this website are intended to be an information source only. Super Cheap Auto Pty Ltd makes no statements, representations or warranties about the accuracy or completeness of the films.

19.4. Subject to applicable laws, Super Cheap Auto Pty Ltd does not accept any liability (including, without limitation, liability in negligence) for any expenses, losses, damages, costs, accidents, injuries, deaths, fines, legal proceedings, suits, or any other law violations you suffered, incurred or made against you as a direct or indirect result of your access and use of this website and its contents (including but not limited to the films and the information in any films being inaccurate or incomplete in any way, and for any other reason).

19.5. The films in this website may be used or reproduced in whole for non-commercial and/or personal use provided that any reproduction is unaltered and that an attribution of the source is included. The film may not be altered, built upon or transformed. All information on this website is protected by copyright and other intellectual property rights. The text, images, graphics, sound files, animation files, video files and their arrangement on this website are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Copyright Act 1968 (Cth) and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 (Cth), all rights are reserved.

20. General Provisions

20.1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

20.2. This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

21. Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

22. Definitions

22.1. Capitalised terms used are defined in these terms and conditions. In these terms:

22.2. “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).

22.3. “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.

22.4. “LoginID” means the email address that you provided to us as part of the registration process to use the Site.

22.5. “Product’ means each good or service that is advertised on the Site.


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Gift Card Terms and Conditions

The Gift Card Terms and Conditions set out all the conditions applicable to the use of our gift cards. You will need to familiarise yourself with the Terms and Conditions before you place an order.


  1. 1.0. Document Definitions:
    • 1.1. "Access PIN" means the 4-digit Access PIN printed on the back of the Gift Card;
    • 1.2. "Card Number" means the 19-digit number that appears on the back of your Gift Card;
    • 1.3. "Gift Card" means the Gift Card that you have purchased from us for use in our store or on our website;
    • 1.4. "Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms and Conditions;
    • 1.5. "we", "us" or "our" means a reference to "Super Cheap Auto Pty Ltd A.C.N. 085 395 124";
    • 1.6. "you" or "your" means a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.

  2. 2.0. Accepting the Gift Card and agreeing to these Terms and Conditions:
    • 2.1. By purchasing, redeeming or attempting to redeem a Gift Card, you:
      • 2.1.1. accept and agree to be bound by these Terms and Conditions; and
      • 2.1.2. acknowledge that you have read and understood our Privacy Policy as referred to in clause 6 below (or available by calling +61 7 3482 7525 or email privacy@supercheapauto.com.au).

  3. 3.0. Transactions made using the Gift Card How and where you can use the Gift Card:
    • 3.1. Purchases with your Gift Card: Goods may be purchased from our store or on our website by selecting the goods and taking them to the point of sale operator in our stores or on our website. When making an in-store purchase, the operator will request the Gift Card to be swiped in the pin pad, and for the Gift Card serial number and Access PIN to be entered into the pin pad. When making an online purchase, instructions will be provided on our website for the Gift card serial number and the the Access PIN to be entered to complete the purchase. The transaction will be completed when the balance has reduced on the Gift Card. No change will be given - any remaining balance on the Gift Card (“Remaining Card Value”) can only be used in whole or part against future purchases subject to these Terms and Conditions.
    • 3.2. You acknowledge that the Gift Card may not be used:
      • 3.2.1. to pay a store or credit account;
      • 3.2.2. to purchase goods or services that we are not permitted to supply to you by law in the location of sale (for example, sale of weapons, knives etc) - please observe the available signage or ask a store manager for any sale restrictions which apply;
      • 3.2.3. to purchase goods or services that are not permitted to be supplied to you under our company policy in the location the sale is to take place (for example spray paint will not be sold to persons under 18 and these sale restriction policies vary between stores) - please observe the available signage or ask a store manager for any sale restrictions which apply; and
      • 3.2.4. for purchases by email, phone or fax.
    • 3.3. The Gift Cards that are purchased directly from www.supercheapauto.com.au in the same transaction will be pre-loaded and activated at the same time/concurrently.
    • 3.4. You agree that we will reduce the Remaining Card Value by the value of all purchases of goods and services that are processed against the Gift Card.
    • 3.5. Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
    • 3.6. You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
    • 3.7. Validity and expiry of Gift Cards:
      • 3.7.1. Your Gift Card will be valid for use up to the expiry date shown on the Gift Card. Any balance that remains on a Gift Card will not be available for use after the card's expiry date.
      • 3.7.2. To check the expiry date of your Gift Card, call 1300 55 33 80. You must convey the 19 digit Gift Card serial number and the Access PIN to our call centre operator. For balance enquiries online, you will be required to enter both the Gift Card serial number and Access PIN on the designated page of our website prior to getting access to the card information.
    • 3.8. Re-issue of faulty or damaged Gift Cards: The Gift Cards shall not be replaced by Super Cheap Auto Pty Ltd unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Super Cheap Auto Pty Ltd, its employees, agents or contractors.
    • 3.9. Destruction of Gift Card with no value: Once the Remaining Card Value is completely used, please destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

  4. 4.0. Lost or stolen Gift Cards:
    • 4.1. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
    • 4.2. Can I exchange my Gift Card?You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount.

  5. 5.0. Your Gift Card, your responsibility:You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

  6. 6.0. Changes to Terms and Conditions:
    • 6.1. To the extent permitted by law, we reserve the right to change any of the terms contained in these Terms and Conditions at any time, including without limitation changes:
      • 6.1.1. to add or remove participating retailers and/or where the Gift Card may be redeemed;
      • 6.1.2. to add or remove goods or services which may be purchased with the Gift Card;
      • 6.1.3. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
      • 6.1.4. to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
      • 6.1.5. where we, acting reasonably, consider that it will not be to your detriment.
    • 6.2. Changes to these Terms and Conditions will be available at www.supercheapauto.com.au or by contacting 1300 175 010.

  7. 7.0. Copyright:
    • 7.1. Generally under copyright laws the owner of the copyright in images or photographs is the person who created the images or took the photographs. You represent and warrant to us that you are the owner of the copyright or have the express permission of the owner of the copyright in the images or photographs which you submit to us.
    • 7.2. We claim no ownership rights in any photographs and materials you submit to us. You grant to us and to our third party service providers, a perpetual, worldwide, non-exclusive, transferable, royalty-free, copyright licence to copy, reproduce, display, modify, adapt or alter, transmit, and distribute your photographs and materials for the purpose of allowing us to provide you with the Gift Card you have requested.
    • 7.3. You warrant that you will not make any claim against us or our third party service suppliers, for any use, publication or copying of the photographs and materials you have submitted to us and you waive all rights of action or other claims you may have now or in the future against us in respect of any such use, publication or copying.
    • 7.4. Your Infringement of Copyright:
      • 7.4.1. We respect the intellectual property rights of others. If we receive a complaint alleging that you have infringed copyright, we will refer the complaint to you for resolution. It will be your responsibility to resolve any such complaint. Should you not resolve the complaint satisfactorily and advise us, in writing, of the resolution within seven (7) days of the date we refer the complaint to you (the "Referral Date"), we reserve the right, in our absolute discretion, to suspend your Gift Card and/or your order (“Order”) for the Gift Card until such time as the complaint is resolved. If you do not notify us within thirty (30) days of the Referral Date that the complaint has been satisfactorily resolved, we reserve the right, in our absolute discretion, to terminate your Order and/or permanently suspend your Gift Card.
      • 7.4.2. If any person makes any claim against us or our third party service suppliers, claiming that any of the photographs and materials you submit to us, or any use of them, infringes any copyright, or other intellectual property or moral right of any person, company or entity, you indemnify us and our third party service providers against all costs, claims, loss, damage, demands and expenses (including all reasonable legal costs, fees and expenses) arising directly or indirectly out of such claim.

  8. 8.0. Privacy and confidentiality:
    • 8.1. Collection of Your Personal Information:
      • 8.1.1. We are committed to supporting the “National Privacy Principles for the Fair Handling of Personal Information”, the “Australian Privacy Principles (APPs)”, and ensuring that our privacy policy complies with the requirements of the Privacy Act.
      • 8.1.2. When you provide us with personal details (including but not limited to) your name and contact details, the information will be used as permitted by you and only for legitimate business reasons and we have established policies and procedures to ensure that all your personal information is handled in accordance with the law.
      • 8.1.3. So that we can fulfill your order and generally provide products and/or services to you, we may ask for personal details such as your name, address, telephone number, email address, merchandise information (purchases, orders etc), method of payment, and/or your preferences.
      • 8.1.4. Generally, you have no obligation to provide any information requested by us however, if you choose to withhold the requested information, we may not be able to provide you with the goods and/or services that depend on the collection of that information.
      • 8.1.5. The personal information that we ask for is generally used to:
        • 8.1.5.1. provide goods and/or services to you;
        • 8.1.5.2. deliver products or services to you;
        • 8.1.5.3. complete other transactions with you or on your behalf;
        • 8.1.5.4. better understand your requirements and preferences;
        • 8.1.5.5. protect against fraud or theft; and
        • 8.1.5.6. provide offers that are of greater interest or benefit to you.
      • 8.1.6. We may also use your personal information in other ways to provide you with improved and enhanced goods and services. This may include using your personal information to advise you of new products and services.
    • 8.2. Cookies and How They Work:
      • 8.2.1. When you visit our website, our website will automatically send you a “cookie”.
      • 8.2.2. A cookie is a piece of text from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our website and what areas of the website you have browsed.
      • 8.2.3. You can decline cookies by adjusting the setting of your browser, however this may affect the functionality and accessibility of our website and other websites.
    • 8.3. Who We May Share Your Information With
      • 8.3.1. We may share your information with third parties for the purpose of promotional and direct marketing offers which we believe may be of interest to you.
      • 8.3.2. Where possible or without diminishing the purpose of the disclosure, we try to ensure that our disclosure of information to other organisations (e.g. researchers, marketers and other organisations with whom with have commercial arrangements) is in a way which does not personally identify the individuals.
    • 8.4. Access to Your Information: We will provide you with access to any of your personal information we hold (except in the circumstances recognised by the privacy law). If you require access to your personal information, please contact us on 1300 175 010. Of course, before we provide you with access to your personal information, we will require some proof of identity. For most requests, your information will be provided to you free of charge. However, to the extent permitted by law, we may charge a reasonable fee if your request requires a substantial effort or resources on our part.
    • 8.5. Other Sites: We are not responsible for the privacy practices of websites that are linked to our website. Please take care at all times to check the privacy policies of those websites you are visiting.
    • 8.6. Privacy Policy in Full: To view our privacy policy in full, please click on the link provided, or contact our privacy officer on +61 7 3482 7525.

  9. 9.0. Errors and complaints:
    • 9.1. Gift Cards: If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 175 010.
    • 9.2. Goods or services: subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned.

  10. 10.0. Force majeure: To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

  11. 11.0. Applicable law: These Terms and Conditions are to be construed and enforced in accordance with the laws of Queensland, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Queensland, Australia (including the Federal Court of Australia, Queensland Registry).

  12. 12.0. Want to find out more? For more information, contact Super Cheap Auto Pty Ltd on: Phone: 1300 175 010 Email: info@supercheapauto.com.au

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Club Terms and Conditions

1. In these Terms and Conditions:

  • 1.1. “Club Plus Card” means a membership card issued pursuant to this Program;
  • 1.2. “Club Plus Price Promise” means the benefit to the Member as set out in clause 10.
  • 1.3. “Loyalty Credit” means the electronic credits applied to a Member’s Membership account by SCA which can be redeemed by the Member as payment for purchase with SCA in accordance with these Terms and Conditions;
  • 1.4. “Member” means an individual who is an Australian resident whose application to take part in the Program is accepted and approved in writing by SCA;
  • 1.5. “Membership” means membership in this Program.
  • 1.6. “Program” means the SCA Club Plus program operated pursuant to these Terms and Conditions by SCA;
  • 1.7. “SCA” means Super Cheap Auto Pty Limited A.C.N. 085 395 124 of 751 Gympie Road, Lawnton, Queensland, Australia, phone 1300 719 002
  • 1.8. “Website” means www.supercheapauto.com.au/clubplus or such other website as notified by SCA from time to time.
  • 1.9. SCA ‘Contact Point’ means the Supercheap Auto Customer Interaction Centre, telephone 1300 719 002, located at 751 Gympie Road, Lawnton, QLD, 4501, Australia

2. By paying the joining fee or using the Club Plus Card (hereafter the “Card”), each Member accepts and agrees to be bound by these Terms and Conditions and any variations made from time to time to these Terms and Conditions by SCA.

3. SCA may change these Terms and Conditions at any time by publishing the amended terms on the Website or otherwise notifying the Member of the change. The amended Terms and Conditions are effective as soon as they are posted or otherwise notified to the Member. It is the Member’s responsibility to check the Website for changes from time to time and before using the Card.

4. SCA may suspend or cancel the program at any time it deems appropriate, in which case all rights of the Member under these Terms and conditions shall cease. SCA shall use its commercial endeavor to give the Member reasonable advance notice of suspension or cancellation by notification on the Website or by otherwise notifying the Member.

5. Membership in the Program is only open to individuals who reside in Australia and is subject to acceptance and approval of application by SCA. Membership only established on receipt, acceptance and approval of original application of the Member by SCA. SCA may refuse any application at its absolute discretion.

6. Each Card shall remain the property of SCA and must be returned on demand. The Card is not a credit or a payment card. The Card can only be used in SCA’s stores in Australia and the Australian Online Store only. Any lost Card may at the discretion of SCA be replaced. A Member must notify SCA immediately if Card is stolen or lost. SCA is not liable for any delay in replacing a Card.

7. The Member is responsible for the safe keeping of their Card, and SCA will not be liable for any unauthorized use of a Card. The Member shall be responsible and liable for any use of the Card by anyone other than the Member. The Member will be responsible to contact SCA at the SCA Contact Point if they discover any unauthorized activity.

8. The Member’s Card can only be used by the Member and is not transferable. The Member’s Card can only be used on presentation to SCA and must be accompanied with adequate personal identification as determined by SCA (at its sole discretion).

9. SCA shall determine the membership entitlements at its sole discretion which may include (without limitation) communication from SCA, information in relation to the Program, the Club Plus Price Promise, receipt-free warranty, exclusive club member competitions, regular email updates including catalogue previews and special promotional offers at SCA stores. Notwithstanding the forgoing, nothing shall prevent SCA (at its sole discretion) offering promotional offers to individuals who are not Members, changing the terms of the membership entitlements, adding membership entitlements, and removing any membership entitlements.

10. Club Plus Price Promise - If the product purchased by a club member goes on sale within 14 days after the date of the original purchase, the difference between the original purchase price and the sale price will be automatically credited to the club member’s account as a Loyalty Credit. Club Members will receive notification via email when Loyalty Credits are allocated to their club member account. To spend Loyalty Credit, club members must scan their Card at a SCA store before making their next purchase, or be logged into their membership account on the website before completing an online purchase.

Example: On Monday you head into your nearest SCA store in Australia and buy a set of car seat covers for the full price of $50. On Wednesday, the same seat covers go on sale in a SCA catalogue for $35. A credit of $15 will be automatically issued against your membership account as Loyalty Credit. Notification will be sent when this credit has been applied to your membership account. You can then use the $15 credit towards your next purchase(s) such as floor mats, provided it is spent within 28 days after which the credit expires. The Club Plus Price Promise EXCLUDES products which are on promotion as Multi-Buys, Bonus Buys or Combo Deals.

11. Loyalty Credits may be issued by SCA as follows:

  • 11.1. Upon paying the $5 club membership fee and approval of the Member’s application for Membership, the Member will be issued $10 complimentary Loyalty Credit. This credit must be used within 56 days from the date of club membership activation (AEST).
  • 11.2. SCA may choose at their sole discretion (E.g. promotional events) to waive the $5 joining fee, however in this instance the $10 of Loyalty Credits will not be applied to the members account.
  • 11.3. Club membership is considered activated once the member’s profile has been fully completed online. Members will receive notification of this activation via email.
  • 1.4. “Member” means an individual who is an Australian resident whose application to take part in the Program is accepted and approved in writing by SCA;
  • 11.5. Loyalty Credits can be automatically issued at the sole discretion of SCA, if and when it chooses to at its sole discretion.

12. The redemption and/or use of the Loyalty Credits is subject to the following conditions:

  • 12.1. The Member must present his/her Card for scanning at the point of purchase for each transaction to ensure Loyalty Credits can be issued by SCA under the Club Plus Price Promise at a future date if applicable. If the Card is not presented to SCA prior to the transaction being processed by SCA, then no Loyalty Credits will be issued to the Member for that transaction under the Club Plus Price Promise.
  • 12.2. The Member has 28 days (from the date of allocation (AEST) by SCA) to use the Loyalty Credits (excluding Loyalty Credits allocated at sign-up, these have a 56 day life span - AEST). After the 28 day period, any Loyalty Credits applied to the Member’s account as a result of a particular purchase will expire and cannot be redeemed towards purchases.
  • 12.3. The Member can review their Loyalty Credit balance at any time by simply logging into their club member page or asking a SCA team member in-store.
  • 12.4. Loyalty Credits are not redeemable for cash or exchanged for any other type of credits offered by SCA.
  • 12.5. Loyalty Credits will be applied on the Member’s account the day following the Club Plus Price Promise effected by SCA, and can be used from that day forward excluding the $10 Loyalty Credits issued on ”sign-up” which is available for use once membership is fully activated online by the Member
  • 12.6. Members, who don’t pay the initial joining fee of $5, will not be credited with the $10 Loyalty Credits e.g. SCA team members and/or special events.
  • 12.7. Loyalty Credits cannot be used to purchase gift cards or lay-bys
  • 12.8. Loyalty Credits can be redeemed towards the purchase of goods via SCA’s online store. The Loyalty Credits can also be redeemed by the Member towards freight and handling costs associated with making a purchase through SCA’s online store.
  • 12.9. Club members seeking to return products purchased using Loyalty Credits will need to return the items to their closest Supercheap Auto store, no returns can be processed online
  • 12.10. A Member wishing to redeem any Loyalty Credits towards his/her purchase shall be required to ask SCA’s team member at the point of purchase to redeem existing Loyalty Credits on that particular transaction. SCA will not automatically redeem the Loyalty Credits in the Member’s account towards any purchase without the Member’s request to SCA’s staff member at the point of purchase.
  • 12.11. Products can be purchased completely by just using Loyalty Credits (if the Member has sufficient Loyalty Credits balance in the Member’s account), however should a Member want to return (in accordance with SCA’s returns policy) any Product purchased wholly via the redemption of Loyalty Credits, then the Member will simply have the Loyalty Credits refunded into the Member’s account. No cash will be refunded by SCA. Refunded ‘Loyalty Credits’ will have a 28 day expiry date from the date of the refund being issued.
  • 12.12. If a product is being returned after a purchase which was paid for by a combination of a cash and Loyalty Credits, then the Member will receive the refund in the same combination and proportion. For Example, I bought a set of seat covers using $25 cash and $25 Loyalty Credits. The refund would be issued as $25 cash and $25 Loyalty Credits back onto my membership card.
  • 12.13. SCA Trade Account members can apply for club Membership however the Trade Account/Cash Card cannot be used in conjunction with the Card, only one or the other can be used.
  • 12.14. Loyalty Credits can only be redeemed in a SCA store or online store in Australia. For example, Loyalty Credits earned in Australia cannot be redeemed in a New Zealand Super Cheap Auto Store or the New Zealand Super Cheap Auto online store.
  • 12.10. A Member wishing to redeem any Loyalty Credits towards his/her purchase shall be required to ask SCA’s team member at the point of purchase to redeem existing Loyalty Credits on that particular transaction. SCA will not automatically redeem the Loyalty Credits in the Member’s account towards any purchase without the Member’s request to SCA’s staff member at the point of purchase.

13. The Member hereby irrevocably holds harmless SCA, its related bodies corporate, employees, directors, suppliers and agencies from all claims, suits, demands, actions, proceedings which the Member has or in the future may have against SCA, its related bodies corporate, employees, directors, suppliers and agencies, and shall indemnify and release SCA, its related bodies corporate, employees, suppliers, directors, related companies and agencies from all and any claims for damages or otherwise in the terms of, and arising out of this Program to the full extent permitted by law. The term “related bodies corporate” has the meaning given to the term “related company” by the Corporations Act 2001 (Cth).

14. To the extent permitted by law, SCA will not be liable for any delays, disruptions, omissions or errors in the operation of the Program including technical or mechanical malfunctions, and will not be liable for any loss caused by any such delays, disruptions, omissions or errors.

15. The Member acknowledges and agrees that all decisions pertaining to this Program rests solely with SCA and its decision is final.

16. Without in any way limiting the operation of, and in accordance with clause 13, SCA in its sole discretion can at all times:

  • 16.1. change, amend or vary these Terms and Conditions;
  • 16.2. change, amend, vary, withdraw or cancel any promotional offer offered to Members; and
  • 16.3. Exclude a Member from, or cancel a Member’s Membership in, the Program, without prior notice and without prior notice to a Member.

17. SCA gives no warranty as to the continuing availability of the Program or the Club Plus Price Promise. SCA may, in its absolute discretion, at any time cancel the Program (including without limitation the Club Plus Price Promise) in whole (or in part) upon reasonable notice of not less than 1 week

19. Without in any way limiting the rights of SCA as set out in clauses 16 and 17, if a Member is in breach of these Terms and Conditions, at any time, then SCA may cancel the Member’s Membership with the Program and any Member whose Membership is cancelled may no longer access Member promotional offers, the Loyalty Credits, or any other related benefits.

20. To the extent permitted by law, SCA, its related bodies corporate, employees, directors, suppliers and agencies is not liable for any loss or damage suffered by Members resulting from such withdrawals, cancellations, variations or change as set out in clauses 15, 16, 17, 18, 19 and generally arising from the Program.

21. Privacy: SCA, and/or its agents on its behalf, collects the Member’s personal information in order to operate the Program. If this information is not provided then the Member may not participate in the Program. By making an application, unless otherwise advised, the Member consents and authorises SCA and or any other third party (including without limitation a related body corporate, agents, contractors) to use this personal information for the purpose of conducting the Program. In addition this personal information and any other information that is obtained via the Program may be used by SCA, its parent company, Super Retail Group Ltd and related body corporates,for future marketing, promotional, research, product development and planning purposes in any form of media (including without limitation to communications made via ‘electronic messages’ as defined in the Unsolicited Electronic Messages Act 2007 ). A request by the Member to access, update or correct any information should be directed to Super Cheap Auto Club Plus, PO Box 344, Lawnton, QLD, 4501 Australia.


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Competition Terms and Conditions

Win the ultimate V8 Supercars V.I.P experience with Castrol Edge and Club Plus

1. Information on how to enter forms part of the terms of entry. Entry into the competition is deemed acceptance of these terms and conditions.

2. Entry is open to all residents of Australia. However, employees and their immediate families of Super Retail Group Services Pty Ltd, Super Cheap Auto Pty Ltd, Salmat Digital Pty Limited, and their associated agencies and companies are not eligible to enter. The promoter (“Promoter”) shall (as applicable) be Super Cheap Auto Pty Ltd, (ABN: 64 085 395 124) of 751 Gympie Road, Lawnton, QLD, 4501.

3. The benefiting party is Castrol Australia Pty Ltd, ABN 87 008 459 407 of Level 17, 717 Bourke Street, Docklands VIC, 3008.

4. The competition commences on 2nd April 2014 at 0:01 (AEDT) and concludes on 25th May 2014 at 23:59 (AEST) (“Promotional Period”).

5. The competition will be advertised at www.supercheapauto.com.au as well as in retail catalogues, in-store, Facebook and via e-mail.

6. To be eligible to enter participants must be existing Supercheap Auto Club Plus members and purchase any 5 litre bottle of Castrol Edge Engine Oil in-store or online and swipe or enter their Club Plus Card details to go into the draw. This entitles one entry into the draw.

7. Participants can become Club Plus members by joining at their local Supercheap Auto Store or online at www.supercheapauto.com.au for Australian residents by following the prompts and completing the mandatory fields including but not limited to their full name, address, postcode, phone number and e-mail address. A membership fee of $5 will apply to join the Club, refer to the full Club Plus Terms and Conditions available at http://www.supercheapauto.com.au/clubplus for Australia residents.

8. Illegible, incomprehensible and incomplete entries will be deemed invalid.

9. Entrants in the competition may enter as many times as they like per transaction as long as the conditions in clause 6 are followed.

10. The Promoter reserves the right to request winners to provide proof of identity, proof of residency at the nominated prize delivery address and/or proof of entry validity (including phone bill or store receipt for purchase requirement) in order to claim a prize. Proof of identification, residency and entry considered suitable for verification is at the discretion of the Promoter. In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.

11. The Promoter reserves the right to verify the validity of entries and to disqualify any entry which, in the opinion of the Promoter, includes objectionable content, profanity, potentially insulting, inflammatory or defamatory statements, disqualify any entrant who tampers with the entry process, who submits an entry that is not in accordance with these Terms & Conditions of Entry or who has, in the opinion of Promoter, engaged in conduct in entering the promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the promotion and/or Promoter. This includes, but not limited, to entrants and households using multiple email addresses, postal addresses, PO Box addresses to register single or multiple purchases. The Promoter reserves the right to disqualify a winner if the Promoter becomes aware that the winner and/or the winner’s entry is of a type described in this clause.

12. Entries must be received by 23:59 (AEST) on 25th May, 2014. The time of entry will in each case be the time the data is received by the Promoter’s database. The Promoter accepts no responsibility for any late, lost or misdirected entries due to technical disruptions, network congestion or for any other reason.

13. Any entry that is made on behalf of an Entrant by a third party will be invalid.

14. The cost of accessing the promotional website will be dependant on the entrant’s individual Internet Service Provider.

15. There is one major prize that includes:

Details and Value

Return flights for two adults, economy class from winners nearest capital city to Townsville - $2,000

4 Nights Accommodation in a 3 Star Hotel in Townsville for 2 Adults - $3,000

2 x Supercheap Auto Racing Crew Kits - $300

2 x General Admission Paddock Passes for Friday 5th July 2014 at the Sucrogen Townsville 400 V8 Event - $100

2 x Saturday & Sunday 6th July -7th July 2014 Corporate Box Passes for the Sucrogen Townsville 400 V8 Event - $2000

Driver Meet and Greet - $100

 

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